FAQs • Trophy Club, TX • CivicEngage

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Budget Process

1. Why do cities/towns engage in the budgeting process?: Our Town goes through a public budget process to fund programs that are responsive to our community's wishes, effective in reaching our community's goals and do so in a cost-efficient way. The budget allows us to achieve policies and goals for the Town.

2. Who is involved in the budget process?

The Residents - Trophy Club strives to be the best in service delivery. To monitor its progress in meeting residents’ needs, the Town endeavors to engage in a biennial Citizen Survey. The survey results and analysis will provide the Town Council and Town staff with information that can be used to make sound, strategic decisions in a variety of areas, including service improvements and enhancements, measuring and tracking projects, budgeting, policy, and planning.
The Town Council - Town Council holds a mid-year (January) annual retreat in which they review the feedback from residents in the Citizen Survey and use that information to outline a potential plan to set the direction for future projects in the next Fiscal Year.
The Town/Town Staff - The Town is responsible for creating a Proposed Budget for the next fiscal year. This is a joint effort between our finance staff, department heads, and employees to determine predicted revenue levels, discuss programs and priorities, and identify what will be required in the coming year.
The Budget Sub-Committee- The Budget Sub-Committee comprises a group of three Town Council members. They are charged with reviewing the proposed budget, recommending the budget with all funds in balance, and recommending the not-to-exceed property tax rate to be approved by Council.
- It should be noted that the Budget Sub-Committee does NOT
  - Set staffing levels, salaries, benefits, or contracted terms
  - Decide whether or not a service or program should be provided
  - Make policy
The Trophy Club Town Council - The Trophy Club Town Council is ultimately responsible for finalizing the tax rate and adopting the budget.
Community Members - Community members are encouraged to attend Public Meetings to provide questions and comments on the proposed budget.

3. What are the laws surrounding local government budgets in Texas?: In Texas, cities must adhere to the state’s local budget law, a group of statutes that requires local governments to prepare and adopt annual or biennial budgets following a specific process. For in depth inquiring into the Texas Municipal Leagues review of the subject, click here.

4. What timeline does the budgeting process have to follow?

Town budgets must follow a specific timeline outlined by the State of Texas. Once the Town staff prepares a proposed budget, a notice will be filed. The Budget Sub-Committee will then meet, discuss the budget, and recommend the proposed budget and property tax rate. A notice will be published on the proposed budget. Following a 5-30 day filing period, a public budget hearing will be held at a Town Council meeting. The tax levy will be determined by September 30. The Town Council must then adopt the budget and make appropriations. To view the full FY 23 budget calendar, click here.

5. Where can I learn more?

There are a lot of resources to learn about the budget process at local governments and budget law. Some good places to start include:

6. I own a house in TC and it’s time for the Town to set the FY 23 Tax Rate. How does the process work?

The house is valued by Denton County or Tarrant County Appraisal Districts, and the Town uses these values to set Town tax rate to pay for Fire, Police, Parks, Streets, Code Enforcement, Planning, Building Inspections, Administrative Services, and Debt Service of the Town.
Once the Counties (Denton and Tarrant, depending on where you live) finalized the taxable values of the properties, the calculations process begins with the no-new-revenue tax rate (0% change in new property tax revenue) and the voter-approved tax rate (estimated 3.5% increase in additional property tax revenue from the prior year).
The Town staff and Budget/Finance Committee review the calculated tax rates when proposing the not-to-exceed tax rate to present to Council for a vote. Denton County should complete actual calculated tax rates by Friday, August 5th.
- August 9th – present proposed budget and not-to-exceed tax rate and set hearings for both
- August 23rd – public hearing and possible vote on the proposed budget
- September 13th – public hearing and vote on the tax rate
The tax rate estimated during the budget development process (May thru July) was estimated to remain at or below the voter approval rate.
An individual’s tax bill may go above or below a 3.5% increase. The increase is calculated on the total property tax revenue, not for each individual home. While the individual property owner may have seen a substantial increase in their market value, and up to a 10% increase in their taxable value, the State law limits the total new property tax revenue of the Town to 3.5% without triggering an election.

7. Can you explain TC's NEW terminology used related to property tax?

Prior to SB 2 (as of 2018)	After SB 2 (2019-forward)	Definition
Effective tax rate	No-new-revenue tax rate	Revenues are equal to those levied (captured) in the prior year.
Effective maintenance and operations tax rate	No-new-revenue maintenance and operations tax rate	Revenues that go to the maintenance and operations equal to those levied (captured) in the prior year.
Rollback tax rate	Voter-approved tax rate	Allows the Town to levy (capture) 3.5% additional revenue.

8. What about the PID? How is it assessed?

PID Assessments are payments made to cover the costs associated with improvements and services in the District. There are two types of assessments in The Town of Trophy Club Public Improvement District Number 1 (The Highlands at Trophy Club).

The first type of assessment is a fixed assessment that is allocated to each lot (PDF) located within the District to pay for improvements that provide a special benefit to the properties within the District.
The second type of assessment is an annual emergency services assessment (PDF) that pays the District's proportionate share of fire services to the District. Fire Services are operated by the Trophy Club Municipal Utility District Number 1 (TC MUD1). For all residents to pay an equal share, fire service costs are an assessment for residents who live in the PID but are folded into the TC MUD1 tax for residents in the MUD District.
Effective October 1, 2015, a monthly surcharge (Annual Capital Improvements and Maintenance Charge (PDF)) was added to PID residents' monthly utility bills to pay the PID portion of TC MUD1 operations and maintenance budget and anticipated new debt for infrastructure improvements. The surcharge is recalculated annually. For example, in the Calendar Year 2018, the fee was $11.80 per connection per month.

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Community

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1. What is required for someone to solicit door to door in Trophy Club?: The Town of Trophy Club requires that certain groups/individuals acquire a permit prior to conducting any solicitations. For more information view the Article IV Peddlers and Solicitors (PDF). You may also contact the Permitting Departement at 682-237-2917.

2. Where can I find a schedule of upcoming events?: Please see the Trophy Club event calendar.

3. What sports are available in and around Trophy Club?: Please see our Youth Sports Associations page.

4. How do I contact the town departments?: Please see the Staff Directory for a full list of phone numbers and email addresses.

5. What churches are in and around Trophy Club?: Trophy Club is home to a number of churches and denominations. Please see our Places of Worship page.

6. What is the public school system for Trophy Club?: Trophy Club is part of Northwest ISD.

7. What private schools are available in and around Trophy Club?: Please see the list of area private schools.

8. Where is the nearest place to renew my driver’s license?

The State of Texas now offers online driver’s license renewal. Driver’s licenses can also be obtained or renewed at any Texas Department of Public Safety Office. The nearest offices are:

Denton Phone: 940-484-6666
Hurst Phone: 817-299-1300
Lewisville Phone: 972-221-8081

9. Where do I renew my license plates?: For the nearest office to obtain license plates or vehicle registration contact:
Denton County Auto Registration
300 E McKinney
Denton, TX 76202
Phone: 940-349-3510

10. Does Trophy Club have an Animal Services Department?: Yes. Please visit the Animal Control page for information. Or, call the Animal Control office at 682-237-2969.

11. Do I need to register my pet?

Town ordinances no longer require pets to be registered in the Town of Trophy Club. However, there is a value in having dogs registered in the database system. Why register your dog? Trophy Club utilizes a database where the information from your registration form is inputted. This database is very robust and it can be accessed from all police vehicle computers. The goal is to get your pets home as quickly as possible and registration can make a difference AND it’s FREE to Trophy Club Residents. For more information on registering your pet please visit our Animal Control page or contact Brian Hall, TCPD Animal Control Officer.

Impound Fees

Trophy Club Animal Shelter impound fees are currently ten dollars a day. For more information please visit our Animal Control page or contact TCPD Animal Control Officer, Brian Hall.

If a Dog or Cat Bites a Person

A state law effective September 1st requires any dog or cat, which bites a person, be quarantined in a licensed facility for ten days. Please keep your animal’s vaccinations current and maintain the records so they can be easily found. If your animal is registered with the Town and copies of current vaccines are provided, we will maintain the records for you at no cost to you. For more information please call 682-237-2969 or email TCPD Animal Control Officer, Brian Hall.

Missing Pets

Trophy Club Animal Control works hard to return lost animals to their homes. If your pet is missing, please call 682-237-2969 or email Brian Hall, TCPD Animal Control Officer the information and a picture if available.

12. Why does the Fire Truck follow the Ambulance on EMS calls?

All Trophy Club Firefighters are dual certified. Each one holds a State certification in Firefighting as well an Emergency Medical Technician Certification, with all full-time personnel being certified to the level of Paramedic.

This allows us to have more trained individuals on the scene to assist with patient care, as well as the having the supervisor, who rides on the fire truck, to handle command and control needs as they may arise, i.e. to set up a landing zone for a helicopter should an air ambulance become necessary, or to request more resources, such as an additional ambulance, should we have multiple patients, or for vehicle stabilization and scene safety in the event of an auto accident, etc., etc. These are only a few of the potential reasons that more personnel may be needed on an emergency scene.

13. Does the Town have an Early Warning System?

The Town of Trophy Club has an Outdoor Early Warning System to notify residents of potentially dangerous weather. This system may be activated for a tornado, as well as high wind and hail warnings.

This is an "Outdoor" Warning System designed to alert people who are outdoors to take cover. If you hear the sirens inside your home, please tune to a local radio or television station for details on the inclement weather.

An audible system test is performed on the first Wednesday of each month at 1 p.m.

For more information about the Emergency Management System in Trophy Club, Click Here.

Registration

14. What parks and recreation are available in and around Trophy Club?: Please see the Parks and Recreation Department for a full list.

15. What is the Trophy Club MUD?: Find more information on the Trophy Club MUD.

16. Where is Trophy Club?

Municipal Offices and Police Department are located at:
1 Trophy Club Drive
Trophy Club, TX 76262

Find directions to the Municipal Offices and Police Department.

Fire Department is located at:
295 Trophy Club Drive
Trophy Club, TX 76262

Find directions to the Fire Department.

Trophy Club is 30 miles northwest of Dallas, 23 miles northeast of Ft. Worth and less than 15 miles from DFW Airport.

Trophy Club Map

17. Where can I find resources for parents?

School Department - Phone: 512-463-8985
Learn how and where to enroll your children in their new school district.
Child Care Aware - ChildCare Aware Website or Phone: 800-424-2246
Child Care Aware, a free national child care resource and referral service, helps to identify and locate quality child care.
Children's Health Insurance - Insure Kids Now Website or Phone: 877-KIDS-NOW
National toll-free number that provides information on children's eligibility to receive free or low-cost health insurance through the Insure Kids Now initiative.
Safety Commission - United States Consumer Product Safety Commission Website or U.S. Consumer Product Phone: 800-638-CPSC
Call or log on for information on recalled toys and other children's products, or to report any unsafe products.

18. Where can I find resources for seniors?

State Services for Seniors - Phone: 512-424-6840
Texas offers free and reduced services for seniors. These may include assistance for persons with disabilities, independent living, transportation and meal programs.
AARP - AARP Website
AARP offers people 50 & pharmacy services, discounted travel, & information on fitness, work, retirement and finances.
Access America - Seniors Website
Access America gives seniors the ability to conduct government business and access information online including verification of Social Security benefits, exploring Medicare options, and buying postage stamps online.
Northeast Tarrant County Senior Leadership Group - Northeast Tarrant County Senior Website
Senior Leadership Northeast is a non-partisan group of senior leaders which is concerned with the needs of the senior population of Greater Northeast Tarrant County. The mission of Senior Leadership Northeast is to promote actions which will enhance the quality of life for the older citizens of Greater Northeast Tarrant County.

19. How can I obtain my property tax information?

Property Tax information can be obtained through the Denton Central Appraisal District by calling:

Administration Phone: 940-349-3970
Commercial Department Phone: 940-349-3870
Land and Sales Department Phone: 940-349-3890
Main Fax Number: 940-349-3801
Main Phone Number: 940-349-3800
Metro Phone: 972-434-2602
Ownership/Mapping Phone: 940-349-3840
Personal Property Phone: 940-349-3950
Residential Department Phone: 940-349-3910

The Denton County Tax Assessor can be reached at 940-349-3500 or metro 972-434-8835 and is located at:
300 E Mckinney
Denton, TX 76202

20. What Home Owner Associations exist in Trophy Club?: View a complete list of HOAs in town.

21. Can I reserve a meeting room in Town Hall?

The meeting room facilities of the Trophy Club Town Hall are primarily for the use of Town Council, Town Staff, for Town of Trophy Club sponsored events or for official government elections. When a meeting room is not in use by the Town, a Department or another city, state or federal government agency, the meeting rooms are available on a first come, first served basis to applicants as described in this policy. See the full Meeting Room Policy and Request use of a Meeting room here:

Meeting Room Policy

Meeting Room Request

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Community - Fiber Optic Cable

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1. Who is OneSouce Communications?: OneSource Communications is the leading local provider of blazing-fast internet, flagship cable TV, and reliable telephone services in the Dallas-Fort Worth, TX metroplex since 1998. OneSource owns an extensive fiber optic network with offices conveniently located right in Keller.

2. Has OneSource Communications been around for long?

OneSource Communications launched in April 1998. However, in 2020, they were bought out by the leading telecom investment company Ubiquity Management. Ubiquity invests in, develops and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.

The following are the companies that are part of the Ubiquity Management Family which are helping to build the communications infrastructure for the future:

Netly designs, builds, and operates city-wide, open-access fiber optic systems to radically upgrade the internet infrastructure in select markets across the United States. Netly is a developer that builds “ready-for-light” fiber networks for any and all service providers. As a wholesaler, Netly focuses on building a best-in-class system to meet all communications needs for the next 50 years. Using a city-wide design, Netly constructs once and shares cost savings amongst all users.

OneSource Communications has been a leading provider of telephone, cable TV & Internet services since 1998. Located in the Dallas-Fort Worth metro, OneSource owns an extensive fiber optic network and associated network equipment that enables a variety of services to business and residential customers.

More Information

3. Who is Ubiquity Management and why did they invest in OneSource Communications?

Ubiquity Management’s , LP, which invests in critical communications infrastructure throughout the United States, has completed the acquisition of Millennium Telcom, LLC d/b/a OneSource Communications (“OneSource”), a provider of fiber-fed broadband services in the Dallas-Fort Worth metro, from Tri-County Electric Cooperative (“Tri-County”).

Ubiquity Management has invested substantially in OneSource and its 300-mile+ fiber network in DFW, which is one of the fastest growing markets in the United States.

OneSource is a telecommunications services company providing internet, phone and cable TV services to residential and business customers. OneSource’s fiber network is within 1,000 feet of approximately 72,000 homes and businesses, and with 6,100 existing customers, the company is positioned for significant growth.

“In OneSource we found an opportunity to acquire an existing fiber-based platform from which we can grow aggressively in a geography that is quickly becoming urbanized,” said Jamie Earp, Managing Partner of Ubiquity. “Continuing the relationship between OneSource and Tri-County was of additional strategic value to Ubiquity, and we look forward to finding ways to grow the OneSource network in Tri-County’s territory and beyond. The pace of development and the influx of residential and business customers in and around the OneSource footprint is tremendous and we are excited for the future of the company.”

Ubiquity has hired industry veteran Ken Carter to lead OneSource, bringing over two decades of communications operations and strategic leadership roles to the company. “OneSource aims to provide an enhanced customer experience and superior product set in one of the fastest growing markets in the United States. We have a lot to do, but I look forward to the challenges and opportunities it will bring as I help steer the business to expand our footprint, deliver new services, and with total focus on a mutual benefits for the customer, the community, and our investors,” said Carter.

Ubiquity’s ownership of OneSource will provide a platform to invest significant capital going forward via new fiber development and asset acquisition opportunities. The growing residential and business population within the service territory is expected to provide both organic and expansion growth catalysts. In addition, strategic partnerships with utilities, developers and non-competitive fiber providers is expected to provide effective and efficient deployment of new fiber-based connectivity across the market.

“Acquiring companies like OneSource where we can identify areas with low fiber penetration, take advantage of local market dynamics and extract value is core to our strategy,” said Ajay Ghanekar, Managing Partner of Ubiquity. “The increasing population density along the existing fiber backbone provides a massive opportunity to better connect communities across North Texas.”

Arvest Bank provided a $15 million senior secured credit facility, to help fund the acquisition and for general corporate purposes, with the ability to increase to $30 million subject to bank approval.

CC Capital Advisors served as the exclusive financial advisor and Husch Blackwell LLP served as legal advisor to TCEC and OneSource, while Thompson Hine LLP served as legal advisor to Ubiquity. Financial terms of the acquisition were not disclosed.

About Ubiquity

Ubiquity is a private infrastructure investment firm that seeks to invest, develop and manage critical communications infrastructure throughout the United States. Ubiquity partners with wireless carriers, technology companies, broadband providers, developers and municipalities to deliver infrastructure solutions. Ubiquity’s mission is to build communications infrastructure to empower communities for the future and create value for investors in the digital age. For more information, please visit https://ubiquitygp.com/.

About OneSource Communications

OneSource Communications has been a leading provider of telephone, cable TV & Internet services since 1998. OneSource owns an extensive fiber optic network and associated network equipment that enables a variety of services to business and residential customers. For more information, please visit https://www.1scom.com/.

About Tri-County Electric Cooperative

Tri-County Electric Cooperative is a not-for-profit electric cooperative created to serve its member-owners. Tri-County is one of 64 distribution electric cooperatives in Texas and one of more than 960 electric cooperatives across the nation. The service territory includes 16 counties, more than 9,100 miles of distribution line, over 91,000 member-owners and over 116,500 meters in North Texas. For more information, please visit https://www.tcectexas.com/.

BUSINESSWIRE.COM October 09, 2020>

4. If we sign up on the website are we OBLIGATED to commit to service?: OneSource Communications does NOT obligate you to use them as your internet provider if you sign up on their Pre-Registration Website!

5. Will OneSource be installing their fiber service in other areas of Trophy Club that are not marked on the map?

OneSource Communications currently has approval for installation of their fiber cable in the areas illustrated on the map represented below in Trophy Club. OneSource is always looking to expand their service and would like to have the entire Town of Trophy Club covered by their service in the future. At this time, they will be starting with first five phases represented on the map and hopefully adding more after that.

6. Is OneSource Communications a good internet provider?

OneSource Communications has been around since 1998, providing service in the DFW area. However, as of 2020, they are under NEW OWNERSHIP via Ubiquity Management. Ubiquity invests, develops and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities.

Ubiquity Management’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future. Ubiquity's desire through OneSource Communications is to be the premier fiber optic cable provider in the DFW.

7. If my yard is distrubed or destroyed by OneSource during installation, will they repair the damage?: OneSource Communications will 100% absolutely repair any damage or disruption that may occur to your property during the installation of their fiber cable to your neighborhood. They work with a list a certified contractors to ensure residents' properties are respected and kept in tact.

8. Where can I find more information about the project?

OneSource Communications attended the December 13, 2021, Town Council Meeting and presented to the Mayor and Council Members an overview of the project. Below you will find the information from that Town Council Meeting.

- Town Council Agenda Packet

- OneSource Communications Presentation

- Town Council Meeting Recording

9. This construction is starting the week before the Super Bowl. What is the risk that our current Spectrum service will be disrupted and I'll miss the Super Bowl broadcast?: Highly unlikely. The new fiber going in will not intersect with your current cable providers feed. If you have further questions about this specific subject, please feel free to visit the OneSource website at www.1source.com and utilize their LIVE CHAT function! In addition, our contact with OneSource Communications is happy to provide further clarification on this subject if needed, you can contact him at [email protected].

10. We live where there are no sidewalks. The utility easement is between our property and the golf course. Where will the fiber construction take place?: This will have to be determined during the site survey for the particular property. OneSource does support directional drilling so it's possible there will just be a long directions run to navigate to the property, if there is an air route which is supported that might be an option. OneSource will be able to determine for sure once the survey is completed on the specific property. If you have further questions about this specific subject, please feel free to visit the OneSource website at www.1source.com and utilize their LIVE CHAT function! In addition, our contact with OneSource Communications is happy to provide further clarification on this subject if needed, you can contact him at [email protected].

11. I noticed that where our home is located is not included in your plan’s service area (?) Can you tell me why that is?

The map today is what currently allows OneSource the most expedient manner of accesses into the areas of TC based on the location of their existing network. As OneSource continues to expand their network in and around TC they will role out additional coverage areas from that organic growth.

If you have further questions about this specific subject, please feel free to visit the OneSource website at www.1source.com and utilize their LIVE CHAT function! In addition, our contact with OneSource Communications is happy to provide further clarification on this subject if needed, you can contact him at [email protected].

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Community - Government

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1. How can I participate in Trophy Club government?: Please see our volunteer opportunities page.

2. How can I register to vote?

Voter registration forms can be obtained at Trophy Club Town Hall, 1 Trophy Wood Drive. For further information, please contact Voter Registration / Elections Administrator at:

Denton County Elections Phone: 940-349-3200
Tarrrant County Elections Phone: 817-831-VOTE (8683)

3. How do I contact the Town Council?: Please see the Town Council Page.

4. What type of government does Trophy Club have?: The Town of Trophy Club is a home rule municipality, with an elected Mayor and Town Council, and a Town staff managed by the Town Manager. For more about the Trophy Club government visit the Government page.

5. When does the Town Council meet?: Please see the Town Council page for more information.

6. Where can I find U.S. government services for new residents?

Social Security Administration

Phone: 800-722-1213
Currently receiving Social Security Benefits? Make sure they move with you by changing your address with the Social Security Administration. For faster service, have your new address, phone number, and Social Security Number had when you call. TTY service is available at 800-325-0778.

Internal Revenue Service

Phone: 800-TAX-FORM
Don't delay next year's tax forms. Call to change your address with the Internal Revenue Service (request form 8822). Additionally, you may be eligible to deduct your moving expenses such as sale of residence, job related moves, transportation, travel, lodging, and more form your federal taxes. TTY service is available at 800-829-4059.

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Community - Public Improvement District

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1. What is a Public Improvement District (PID)?: A Public Improvement District is a special district created by a City or County under the authority of Chapter 372 of the Texas Local Code. The statute allows for a city or county to levy a special assessment against properties within the District to pay for improvements to the properties within the District.

2. What are Public Improvement District (PID) Assessments?

PID Assessments are payments made to cover the costs associated with improvements and services in the District. There are 2 types of assessments in The Town of Trophy Club Public Improvement District Number 1 (The Highlands at Trophy Club).

The first type of assessment is a fixed assessment that is allocated to each lot located within the District to pay for improvements that provide a special benefit to the properties within the District.
The second type of assessment is an annual emergency services assessment that pays the District's proportionate share of fire services to the District.

Below is a graphic that was created for 2022/2023 to help illustrate the breakdown of services and costs for the two different assessments within the PID.

3. What do the Public Improvement District (PID) Assessments pay for?

The fixed assessments levied against properties in the Highlands Public Improvement District (PID) pay for improvements to the properties that include the original:

Drainage Improvements
Entry Features
Landscaping and Irrigation
Monuments
Open Space
Parks
Roads
Trails
Wastewater Collection Lines
Water Distribution Lines

4. How are the Assessments calculated?: Fixed assessments are based on size of the lots located within the District. The Annual Emergency Services Assessment is based on the appraised value of the lot and any improvements (just like a property tax).

5. How do residents pay their assessments?: Public Improvement District (PID) Assessments can be paid in full at any time by contacting DTA at 800-969-4382, or through annual installments in conjunction with your annual property taxes. The Town contracts with Denton County for annual collection, so residents may pay their annual PID Assessments along with there regular ad valorem tax payments.

6. How are the lot types determined?

Lot types are based on size:

Lot Type 1 - lots for single family dwellings with a minimum size of 12,000 square feet
Lot Type 2 - lots for single family dwellings with a minimum size of 10,000 square feet
Lot Type 3 - lots for single family dwellings with a minimum size of 8,400 square feet
Lot Type 4 - lots for single family dwellings with a minimum size of 7,200 square feet
Lot Type 5 - lots for single family dwellings with a minimum size of 3,000 square feet

7. Can you pay off a PID?: They are more common in some states than others. If your home is in a PID, you will be taking on an extra tax obligation, but this obligation will generally be paid off when the specific infrastructure improvement is paid for. This is generally in 20 to 40 years. A buyer may also pay off the entire bill up front.

8. Is the PID tax deducible?: Here is a link on what the PID tax is for: https://tinyurl.com/rd7m8na. Yes, you can deduct the special assessment if it was for maintenance and repairs. According to the IRS: Local benefit taxes are deductible only if they are for maintenance, repair, or interest charges related to those benefits.

9. What is the difference between a PID and a MUD?: The MUD is a political entity that can levy taxes, but a PID is not a political entity and a PID uses assessments to pay off the bonds.

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Community - Utilities, Trash & Recycling

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1. Does Trophy Club have a recycling program?

Yes, recycling is picked up on Fridays by Republic Services.

Recycle Day

Friday is Recycle Day - so why are "garbage" trucks picking up our recycling? Republic simply does not have enough recycling trucks to send out everyday. There are days when the recycle trucks are in for repair, and Republic needs to use their "garbage" trucks to pick up the recycling. Rest assured that Republic does NOT mix the trash with the recycling.

Find more information regarding what you can and cannot put out on recycling day (PDF). For more information about recycling, please visit the Time to Recycle Website.

More Information

For further information, please call Allied Waste Management at 817-332-7301 or Town Staff at 682-237-2921.

2. How do I dispose of my Hazardous Waste Materials?: Learn about this on the How to Dispose of Hazardous Waste Materials page.

3. How do I dispose of my used cell phone?: View the places that dispose of used cell phones.

4. What do I do if my trash was not picked up?: It's trash or recycle pickup day, and Republic Services missed my garbage! If this should happen to you, you can call Republic Services at 817-332-7301, and let them know that your trash was missed. If you call before noon, there is a good chance they can come out that same day and pick up the missed trash. If you call in the afternoon, it may be the next day before they can collect.

5. What utilities serve Trophy Club?

Water and Sewer:
Trophy Club MUD 1 Website
Phone: 682-831-4600
100 Trophy Club Drive
Trophy Club, TX 76262
Gas:
Atmos Energy Website
Electricity:
A number of providers service Trophy Club, visit the Power to Choose Website for more information.
Telephone:
Deregulation allows Trophy Club residents to choose from a variety local phone service and long distance providers.
Cable:
Charter Communications Website

6. When is the garbage picked up in Trophy Club?: Learn about garbage pick up on the Garbage Pick Up page.

7. Where can I pay my water bill?

Water bills may be paid by:

Online bill payment system
Mail to:
100 Municipal Drive
Trophy Club, TX 76262
- Or you can utilize the payment drop box that is located next to the first parking stall at the Administration Building
Hand delivery to the water department in the Administration Building, 100 Municipal Drive (first building on your left, directly behind the new fire station)

8. Where can I recycle electronics?

The Town of Trophy Club offers free* Electronic Recycling twice a year at its Community Clean Up Event, typically held in the Spring and the Fall, from 9 a.m. until 11 a.m.

Following items will not be accepted: white goods, microwaves or large business copiers.

Unwanted Electronics

Please contact the following to handle your unwanted electronics:

Recyclers of Computer and Electronic Equipment
Texas Recovery Systems Phone: 817-251-1675 or 800-786-4883

9. Where can I report a power outage?: Some Trophy Club residents have reported experiencing recurring power outages. If you experience a momentary (on and off very quickly) or longer power outage, contact Oncor Electric Delivery Customer Service toll free at 888-313-4747 and report the outage.

10. Where can I report a Public Works service issue such as streets, street signs, or trash?: You can report an issue via our online service.

11. Where can I report a street light outage?: You may report them directly to Oncor Website.

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Community Development

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1. How tall can grass or weed heights be in town?: Grass or weeds shall not be 12" inches or higher. Ordinance: Sec. 8.09.001

2. Are boats & trailers allowed at my property?: Yes, boats and trailers are allowed to be in view of the street 2 days a month. If you would like to store the trailer and or boat at your property it must be enclosed or screened behind a solid fence. The boat and or trailer must not be visible more than 18" inches over the top of the screening. Ordinance : Sec. 3.08.072

3. When aren't vehicles allowed to be parked on the street?: The restricted hours are from 3:00 am to 5:00 am. Ordinance: Sec. 12.04.008

4. Who do I speak to if my neighbor's dog is barking?: Please contact Animal Control from Mon-Fri 8 am to 5 pm at 682-237-2969. If it's after those hours, please contact Police Dispatch at 972-434-5500, Option 9.

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Fire Department

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1. What should I do when I’m driving and an emergency vehicle with lights and sirens operating is behind me?: It is extremely important that a driver who sees an emergency vehicle with activated lights and sirens immediately pulls their vehicle over to the right as far as possible and comes to a complete stop. This will give the emergency vehicle adequate clearance to quickly and safely respond to an emergency call.

2. Why does a fire engine come when I call 911 for an ambulance?: All members of the Trophy Club Fire Department are licensed EMTs or paramedics. Sometimes a fire engine will come to a call to provide additional manpower for the call, and sometimes a fire engine is the closest available unit to the emergency call. Regardless of which unit shows up to a call, all staff members have the training and equipment to begin providing immediate medical care to a patient until an ambulance arrives on scene.

3. What is happening when an emergency vehicle with lights and sirens operating turns them off and slows down?: Occasionally, you may see a fire truck or an ambulance that was responding to an emergency call suddenly turn off their lights and sirens. This can happen when another unit arrived on scene and determined there was no need for other emergency vehicles, or when a dispatcher notifies responding units that the call is no longer an emergency (such as a false alarm with a fire alarm system). The Trophy Club Fire Department does not use our lights and sirens unless we are actively responding to an emergency call for service.

4. How should I dispose of unused prescription medicines?

The Trophy Club Fire Department offers two free methods for citizens to dispose of leftover prescription medications that they no longer need. One is a packet with a powder that is added to the pill bottle with the unused medication and a little water. The combination of the powder and water creates a gel that encapsulates the pills and renders the pill bottle safe to discard with the rest of your trash. The second option is a prepaid envelope that you can place your unused medications inside of and drop in the mail. The sealed envelope is mailed directly to a facility that incinerates the envelope and the contents.

Both of these options are available for pick-up in the lobby of the fire station at 295 Trophy Club Road.

More information about our prescription medication disposal program is available by clicking here.

5. How come I see firefighters shopping at the grocery store?: Trophy Club Firefighters work a 48/96-hour shift schedule, which means that they arrive to work the morning of their shift and live at the fire station for the next two days. While on duty, the shift crew will all contribute money to purchase groceries to make the meals for their two-day shift. Firefighters are responsible for paying for their own meals.

6. What does a firefighter do when they aren’t responding to emergency calls?: Firefighter/paramedics stay busy throughout their shift. When they are not responding to calls, they are completing required fire and EMS training, maintaining vehicles and equipment, participating in public education programs, conducting fire/safety inspections, conducting fire preplans, cleaning the fire station, and any other activities required to ensure they are ready to respond to any type of emergency at any time. During the evening hours, firefighters are allowed to watch TV, relax, and sleep unless they are responding to an emergency call.

7. What type of fire extinguisher should I purchase for my home?: A multi-purpose dry chemical fire extinguisher is a great option for homeowners. We recommend a minimum size of 2A:10BC which is commonly referred to as a five-pound fire extinguisher. This type of fire extinguisher is easy to use and is effective at extinguishing small fires with ordinary combustibles, flammable liquids, or energized equipment.

8. What should I know about smoke alarms?

Properly installed smoke alarms provide an early warning to alert homeowners when there is a fire in their home. This gives a homeowner more time to get their family out of the house, or to extinguisher the fire with a fire extinguisher if it is safe to do so. But it is important to remember that smoke alarms require regular testing and maintenance to ensure they are providing you the best level of protection. This means you should test a smoke alarm at least once a month and change the battery at least once a year. The Trophy Club Fire Department provides free smoke alarms to people who cannot afford them or cannot safely install them in their home. Just fill out this form and a member of the Trophy Club Fire Department will schedule a convenient time to come to your home and evaluate your smoke alarms.

Smoke Alarm Request Form

9. What does it mean when my smoke alarm is chirping every minute or so?: Smoke alarms have a built-in feature to alert a homeowner when the battery is dying, or the smoke alarm is nearing the end of its’ useful life. The best way to prevent this chirping is to proactively change your smoke alarm battery at least once per year and replace the smoke alarm after it has been in service for 10 years.

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Fourth of July Celebration

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1. How much is admission?: Entry into the event is free for all. Kid activities will require a wristband that is free to residents and $10 for non-residents. Resident wristbands can be picked up starting June 16 at the Trophy Club Community Pool and on-site day of the event at the concession stand. Proof of residency is required in order to receive resident wristbands. Non-resident wristbands may be purchased the day of the event at the concession stand.

2. Where and how much is parking?: Parking at the event is free! View all of your parking options on our Parking Map (JPG).

3. Where and how much is the shuttle?: Free golf cart shuttles will be provided only from the Byron Nelson High School parking lot. Signs will be posted. See the 2019 Parking Map for details.

4. Can I bring my own tent for shade to the event?: Tents are not allowed.

5. Where is handicapped parking?: Handicap parking will be available next to the shuttle drop off in the event area. See the Parking Map (JPG).

6. How much are kid activities?: All of the fun kid activities are free to residents with a wristband! $10.00 non-resident wristbands may be purchased day of the event at the concession stand. Wristbands are required for all kid activities.

7. Are dogs allowed?: Due to the heat, excitement and excessive loud noises, pets are strongly discouraged.

8. Are coolers allowed?: Coolers are allowed; however, alcoholic beverages and glass containers are not!

9. Where can we set up chairs and blankets?: Independence Park is the location for the event and will be the best place to view fireworks. This year the Fireworks will launch from Trophy Club’s Veterans Memorial so please keep that in mind when choosing your viewing spot. Please use our Best Viewing Locations Map (JPG) when choosing your spot. Sidewalks and ramps must remain clear. Please be courteous and reserve only the space you need.

10. Can I see the fireworks at other locations in Town?: In the past residents have been able to see the fireworks at their homes, in their neighborhoods and from other sites such as the Trophy Club Country Club or Trophy Lakes Academy. Due to extenuating circumstances following the 2017 display, changes have been made including reducing the size of fireworks shells and relocating the launch location. This means that the show will be lower to the ground and have an impact on where in Trophy Club they can be seen from. At this time, the best locations for viewing the fireworks is in the event area identified on our Best Viewing Locations Map (JPG).

11. What happens to things after the event?: Anything left behind at the end of the event will be thrown away! Please take all of your belongings with you when you leave.

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Municipal Court

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1. How long do I have to take care of my citation?: You have 30 business days, excluding holidays and weekends, from the date of offense to take care of your citation.

2. Can I take care of my citation over the phone?: A telephone call does not constitute an appearance. Appearance for a citation must be made in person or by mail.

3. Can I send someone to take care of my citation for me?: State law will only allow a licensed attorney to represent someone else on a citation. Each Defendant is required to appear in person or by mail unless legal representation is acquired.

4. Is it required to hire an attorney to handle my case?: No. You may retain an attorney at your own expense, but it is not required by law to handle your case. Because the Municipal Court deals strictly with fine-only offenses, the Court is not responsible for appointing an attorney.

5. How much is my citation?: You may find the amount of your violation by contacting the Municipal Court Office for more information.

6. What forms of payment are accepted?: Cash, personal check, money order, Visa, and Mastercard. Payments can also be made online. Personal checks will not be accepted for any violation in active warrant status.

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Municipal Court - Driver Safety Course

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1. What is a Driver Safety Course?: A Driver Safety Course is six hours in length and taught by a provider that has received approval from the Texas Education Agency (TEA) to offer instruction intended to improve a driver's knowledge, perception, and attitude about driving. If the Defendant successfully completes the course within a ninety day period and provides the Court will all specified items, the case will be dismissed.

2. What are the advantages of a Driver Safety Course?: Upon successful completion, the ticket will be dismissed, and a conviction will not be reported to the State.

3. Can a Driver Safety Course be taken for any violation?

No. The Driver Safety Course only applies to moving traffic violations as follows:

Obeying Warning Signs, Section 472.022 TC
Rules of the Road, Subtitle C, Title 7, Sections 541-600, TC
Operation of Motor Vehicle By Minors, Section 7291(a)(3), TC

Non-moving traffic violations or non-traffic violations (i.e, alcohol, tobacco, criminal mischief, etc), do not apply. Should clarification be needed, please contact the Court.

4. What is required to apply for a Driver Safety Course?

Requirements for Driver Safety Course Applications

The Defendant must appear in person or by mail and submit a Driving Safety Course (DSC) Application and Affidavit Form (PDF). This must be completed BEFORE or ON the appearance date
Enter a plea of Guilty or No Contest
Provide proof of a valid Texas Driver's License or permit with application (out-of-state military license acceptable with signed DSC affidavit)
Proof of liability insurance card or other evidence of financial responsibility on yourself not vehicle with application
Pay the Driver Safety Course Fee. The full amount must accompany the application

5. How much will a Driver Safety Course cost?

In most cases, the Driver Safety Course Fee due to the Court is $109. However, if the violation was issued in a school zone, the fee is $134. You must request to take a driver’s safety course with the court before enrolling in the class. The Defendant is also responsible for paying an additional fee directly to the driver safety course provider for enrolling in the actual course. The provider's fee range begins at $25.

In addition to the cost of the driver’s safety course, you will be required to obtain your driving record from Texas Department of Public Safety to prove eligibility at a cost of $12.

6. Who is not eligible to take a Driver Safety Course?

People Not Eligible to take a Driver Safety Course

Defendant that has completed a Driver safety Course within the last twelve months preceding the date of the offense
Defendant that held a commercial driver's license (CDL) at the time of the offense, regardless of whether the vehicle was a commercial or private vehicle
Defendant that was cited for one of the following:
- Speeding in excess of 25 miles per hour or more over the speed limit
- Issued in a construction zone with workers present
- Passing a school bus loading or unloading children
- Leaving the scene of an accident
- Accident involving damage to vehicle
- Duty to give information and render aid

7. Where can a Driving Safety Course be taken?: While the Court cannot recommend a specific provider or location, it can direct Defendants to a complete list provided by the Texas Department of Licensing and Regulations (TDLR), which governs all providers. Driving Safety courses are available in the classroom, but video or online. See the Driver Safety Course Locations for more information.

8. Where can a Specialized Driving Safety Seat Belt Course be taken?: Specialized Driving Safety Seat Belt Courses may also be located using the web. They are only available in the classroom or online. Video is not available.

9. What must be done once a Driver Safety Course is completed?: Once completed, the Defendant must return both the certificate of completion (signed) and a certified copy of a driving record from the Texas Department of Public Safety to the Court within the time set forth. The driving record will provide proof to the Court that a Driver Safety Course has not been completed within the last twelve months from date of offense. See the Driver Record Request (PDF) (Mail) or Driver Record Request (Online) form for more information. All paperwork should be mailed certified with return receipt.

10. What happens if the Driver Safety Course is not completed or all specified items are not submitted as ordered?: If all paperwork is not received in the Court by the due date, the violation will be reported to the State as a conviction on the Defendant's record, and the balance of the fine (original amount due - fee paid) will be due. Should arrangements not be made to pay the balance of the fine, a capias pro fine warrant will be issued for the Defendant's arrest.

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Parks & Recreation

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1. This is just an example with a video!

2. 2nd question: blah blah blah

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Police Department

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1. How do I request a VACATION WATCH?: Please fill out the Trophy Club Police Department Vacation Watch Form.

2. How do I get involved?: There are many ways to get involved with the Trophy Club Police Department, these include Citizens on Patrol, Citizens Police Academy, Community Emergency Response Team (CERT), National Night Out Against Crime and Neighborhood Watch.

3. How do I contact the Police Department?: You can always reach out and contact the Trophy Club Police Department. We are happy to hear from you anytime.

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Community

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If a Dog or Cat Bites a Person

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