Trophy Club, TX (June 27, 2022) – Keeping our community safe, informed, and connected has always been a goal of your Town leadership.  

To reach that goal, the Trophy Club Communications & Marketing Department has launched a more reliable software solution for communicating emergency and non-emergency events and news to the entire community. Such events may include inclement weather, office closures, IT outages, security risks, epidemics, etc. 

Following a detailed search with some of the top-rated and most functional municipal communications solutions available, staff has selected AlertMedia to take on as the provider of TC Alerts back-end software system. 

What does that mean for our TC Alert users?

The good news is that there is NO significant impact for TC Alert users! AlertMedia will send out registration invites, allowing you to confirm/update your profile information, set contact preferences, and set a password for your profile. 

IMPORTANT: Setting a password will REGISTER your profile and allow you to access AlertMedia’s mobile app should you choose to download it. 

If you need to reset your password at any point, please get in touch with AlertMedia’s 24/7 Support Team at [email protected],  call 1-800-826-0777, or email [email protected].

What do TC Alert users need to know?

Monday, June 27^th, 2022, two messages were sent out to ALL TC ALERT USERS, via email and text, through the OLD platform, letting you know the number from which they receive their alerts is changing. Then, the same message will be sent out from the NEW platform so users can see the new formatting and SAVE THE NUMBER. This one-time process is per recommendations from the FCC. 

What’s new?

AlertMedia is the new emergency mass communications software that allows Town staff to easily communicate with all subscribers via their simple multi-channel messaging interface. TC staff will continue to deploy messages on various channels, including text, email, mobile app (NEW), and voice call (emergencies only), with new functional capabilities that were previously lacking. In addition, people can confirm receipt or give feedback using audience tools like read receipts, surveys, and incoming messages.

When will it launch?

The new AlertMedia software launched on Monday, June 27^th, 2022. Town staff sent out the first test notification to all subscribers. 

The Trophy Club Communications & Marketing Department appreciates the community’s patience while finding the best platform for the Town’s messaging. The Town of TC would like the THANK YOU for supporting its ongoing efforts to keep the Trophy Club community safe and business running smoothly while continuing to make TC a “Great Place to Call Home.”

If you have any questions, please contact the Trophy Club Communications & Marketing Department at (682) 237-2987 or email [email protected]. 

Additional Questions:

• I tried to update my profile but received an error message
  It’s possible that your email or mobile phone number may already be associated with another user. Please reach out to an admin or AlertMedia 24/7 Support if you receive this error, OR, you can email [email protected].
  
  
• I tried to register via Public Registration page but received an error
  The Public Registration page is only for NEW users, if you received an error this means a profile with your email or mobile phone already exists. Please reach out to an admin or AlertMedia 24/7 Support if you need help, OR, you can email [email protected].
  
  
• Is there a mobile app?
  The good news is that there IS an app to download, should that be your preferred way to receive notifications. To download the app, visit the app store (Google Play or App Store) and search ‘AlertMedia’ to find the app. 
  
  
• How do Location Services Settings for the AlertMedia mobile app work?
  You can choose to turn location services on ‘Always’ to share your location with AlertMedia system admins. This helps us keep you updated about emergencies and other events in your area. 
  • Note: if you choose to share ‘While Using the App, ’ your location data will only be shared with admins when you have the app open.
• What if I do not want to enable mobile app location services?
  Even if you do not share your GPS locations, you will receive critical communications in the app based on your work address. 
  
  
• How does the AlertMedia app affect a phone’s battery life?
  The feature is designed to have little to no impact on the phone battery life. It follows the phone manufacturer’s guidelines on the most efficient way to determine location.
  
  
• Can AlertMedia force location tracking without the user’s permission?
  No, phone manufacturers require that users can control the reporting of their location.
  
  
• Does AlertMedia store all of the user’s location updates?
  Only the most recent location is available, and a history of their sites is not displayed.