UPDATE (February 7, 2014 at 11:15 a.m.) --- Atmos has been in Trophy Club for the better part of six weeks analyzing their infrastructure in town. Crews have isolated three or four areas and have committed to making the necessary improvements to their system. Various street intersections throughout the Highlands have Atmos crews digging in order to fix issues. Soon Atmos will begin work to upsize a transmission line approximately 2300 feet from the sub-station at Trophy Lake and SH 114, which will provide additional volume and pressure to the entire system. The work is slow and tedious due to other infrastructure conflicts that will have to be navigated along the way. Atmos is actively making those permanent improvements to eliminate the repeated outages in extreme weather conditions.
In the meantime, Atmos currently has adequate temporary Compressed Natural Gas (CNG) trucks dedicated to Trophy Club in order to supplement and stabilize the gas pressure.
UPDATE (February 6, 2014 at 12:30 p.m.) --- Atmos' Compressed Natural Gas (CNG) trucks have been taken to the refueling station and will return to TC as soon as drivers can get here. Atmos is estimating that service will be restored later today, but is not providing an exact time due to the weather and road conditions. Again, the low gas pressure issue is not confined to TC, but is Metrolpex-wide. When more updates are available we will pass them along.
UPDATE (February 6, 2014 at 8:00 a.m.) --- Atmos is experiencing Metroplex-wide issues with gas pressure this morning. The Compressed Natural Gas (CNG) trucks are in Trophy Club, but the replacement trucks are spread thin across DFW and Atmos anticipates that gas pressure will stabilize in a couple of hours.
UPDATE (January 24, 2014 at 9:30 a.m.) --- Two Compressed Natural Gas (CNG) trucks have been in The Highlands since yesterday making sure gas lines were pressurized in anticipation of the current cold weather. Atmos Energy has indicated that one of the CNG trucks unexpectedly depleted and has been taken offline. Another CNG truck is on the way to re-pressurize lines and restore gas to residents in the The Highlands. Curently, a portion of residents are without gas service and Atmos is working to restore gas pressure for these residents. Atmos anticipates that gas will be fully restored within a few hours.
UPDATE (January 22, 2014 at 10:22 a.m.) --- Atmos Representatives updated the Town Council on Monday, January 20 and assured residents that they are looking into the cause of the recent low gas pressure issues, which typically occurs in The Highlands neighborhoods during cold temperatures. Atmos is also working on developing a permanent solution to correct the issue, but in the meantime will continue to have Compressed Natural Gas (CNG) trucks hooked into gas lines that might have low pressure readings, in order to increase and stabilize gas pressure for residents. With cold weather rolling in Thursday and Friday, Atmos will be in town with CNG trucks to make sure everyone has gas pressure. Anything residents can do to reduce the use of non-essential gas would help ease the strained capacity during high demand times, including not using gas fire places.
UPDATE (January 6, 2014 at 5:15 p.m.) --- Atmos representatives will be in Trophy Club through the night with the CNG (Compressed Natural Gas) truck, which will remain hooked up to help ensure that gas pressure remains sufficient. Please help Atmos conserve gas by not using gas fireplaces, since they pull down the gas supply and are not effective in heating homes. If you continue to have issues with gas pressure, please report problems to Atmos’ Customer Service Hotline: 888-286-6700.
UPDATE (January 6, 2014 at 3:15 p.m.) --- According to a recent report from an Atmos representative, gas pressure was up to normal levels in The Highlands and gas has been restored to all residents. Please make sure your pilot light is lit if you continue to have issues. An Atmos representative will be attending the January 20th Town Council Meeting to provide a report of this incident and outline the scope of a permanent resolution.
Some residents in The Highlands of Trophy Club are currently experiencing low gas pressure, which was also an issue during the recent ice storm. Atmos Energy developed a temporary solution to the low gas pressure by installing a gas tank to increase pressure and restore volume. In other words, Atmos is re-pressurizing the lines and gas will be restored this afternoon. Moving forward, Atmos has vowed to examine the cause and develop a permanent solution in order to avoid low gas pressure in the future.
As Atmos works to correct this issue, the Town will keep you updated with new information as it becomes available.