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Town
of Trophy Club
Telephone Notification System
”Staying Connected”
In
an effort to increase citizen awareness of city related issues
or emergency situations, the Town of Trophy Club has adopted
the use of a telephone notification system that will keep
citizens apprised of valuable information. This system is
just another way of “staying connected” with our citizens.
The
scheduled launch date is August 30, 2007. A test message will
be played on this date as well. Please click here for the
press release*.
The
purpose of the telephone notification system is to quickly
disseminate information of significant incidents, city events,
utility disruptions/contaminations, or any other event deemed
necessary by city management or authorized personnel. The
system WILL NOT be utilized for sales, political propaganda,
or self gain.
Town
& M.U.D. management will determine the personnel/departments
authorized to issue a message utilizing the Connect-Cty system.
Authorized personnel may utilize the notification system without
Town & M.U.D. management approval in emergency situations
where public safety or potential loss of property could occur;
which include:
- Severe weather
- Terrorism related emergencies
- HAZMAT emergencies
- Extended utility outages
- Drinking water contamination
- Major/significant water or sewer breaks
- Any other significant event that is either determined
as an emergency, or is critical to the county that requires
immediate notification to the public
In
the event of an emergency, an authorized activator will determine
the area or call group that requires notification for that
emergency event. Determination of required notifications include:
- Geographical location
- Pre-designated point(s) of risk
- Predetermined sectors
- Street; multiple streets
- Predetermined groups
Key
staff and elected officials will be notified during any emergency
situation regardless of the area affected by the emergency.
These include:
- City Manager
- City Council Members
- Emergency Management Team
- Fire and Police Chief
- Municipal Utility District Manager
- Municipal Utility District Directors
Upon
determination of locations for notification, the individual
creating the call will determine whether to utilize a pre-recorded
message or the creation of a new message is necessary for that
specific event. Pre-recorded messages can include information
such as:
This
is the Town of Trophy Club citizen notification system. Weather
systems with potential severity are approaching our area.
Citizens are encouraged to remain indoors during this weather
event. Please stay apprised of potential weather by tuning
in to your local television or cable weather stations.
In
the event that a pre-recorded message is not suitable for
a given emergency situation, the authorized user will record
the message based on the information available to that individual
at that time. Follow up notifications will be required upon
resolution of the emergency situation.
Non-emergency
public notifications will be issued by authorized personnel
after management review. These types of notifications can
include:
- Water main breaks
- Street repair or detours
- Landscaping issues affecting public areas
- City events of a non-political nature
- Temporary utility disruption
Complaints
in regard to the notification system will be handled by the
Town Manager’s office by calling 682-831-4600.
*
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